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Customer Care

RETURNS & EXCHANGES

At Nik & She, we are more than happy to accommodate the following return options within 14 days of placing your order with us.

Please note that returns are only accepted for items that are unworn, unwashed, unaltered with all tags still attached and in original condition / original packaging. 

Please read our terms carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy. We provide the following return options: 

  1. CREDIT NOTE

A credit note for your original order amount (excluding any paid postage) to use at any time within the next 12 months. This will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.

  1. REFUND

A refund is possible for full priced items only. Refunds will be processed via the original method of payment, and will exclude any paid postage. 

  1. EXCHANGE

If you would like to exchange your item for a different size of piece, please let us know your exchange preference, and we will hold that item until your return is received. Once we have your original purchase and it meets our return standard, we will ship out your exchange and you will receive updated shipping information via email. While return shipping will be at the cost of the customer, we are happy to provide free shipping of your exchanged item back to you.

DISCOUNTED ITEMS

Sale items cannot be returned for a refund, but can be returned for an exchange or credit note. Items reduced to 50% or more off are final sale and cannot be returned. Please double check your sale items before purchasing to ensure you're aware of it's discount percentage and where this item will fall with our returns policy.

WHERE DO I SEND MY RETURN?

To complete your return, please fill out the returns form you received with your order. This will let us know all details of your refund/credit/exchange preferences. Once this has been completed, please mail your return to:

Nik and She

Shop 2, 108 - 110 Harbour Drive

Coffs Harbour

NSW 2450 Australia

We recommend sending your return with registered post. We will not hold any responsibility for missing parcels.

FAULTY ITEMS

If you receive a damaged or faulty item, please email us at enquiries@nikandshe.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time).


SHIPPING

Please note that we operate out of a store front, and as the case with stock that is online also being sold in store, items may sell out simultaneously to you purchasing it. We will always contact you, and offer an alternative or a refund in these instances and apologise in advance for any inconvenience this causes.

SHIPPING IN AUSTRALIA

Standard Shipping – Free
For all orders over $50
2-7 business days.
All orders under $50 will be charged $9.95 for standard shipping.

Your order will be shipped using Fastway Couriers, requiring signature upon delivery (unless you're shipping to a PO Box). Please leave a note when checking out if you would prefer Australia Post delivery (knowing they do not require a signature upon delivery and in some cases leave their parcels in safe place). 

Express Shipping – $12.95
Optional for all orders.
1-5 business days via Australia Post.

Registered Express Shipping - $14.95 
Optional for all orders.
1-5 business days via Australia Post, signature required.

SHIPPING TO NEW ZEALAND

Standard Shipping – $9.95
For all orders under $500 New Zealand wide
5-10 business days via Australia Post. 

Registered Standard Shipping – $14.95
For all orders over $500 New Zealand wide
5-10 business days via Australia Post.

SHIPPING INTERNATIONALLY

Standard Shipping – $24.95
For all orders under $500 world wide
5-10 business days via Australia Post.

Registered Standard Shipping – $29.95
For all orders over $500 world wide
5-10 business days via Australia Post. 

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We do our best to get orders out as quickly as we can, but please note that during busy periods such as brand launches or flash sales, delays are possible.

Once your order has been shipped, you will receive an email with tracking details attached. Please note that there may be a lack of updated detailed tracking information along the way but rest assured that if you have received a Shipping Confirmation notification, your order is in transit and will be with you soon.

LOST AND RETURNED TO SENDER PARCELS

In the rare event that your parcel is deemed lost or missing after an investigation through the sender, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 12 months. We are not able to offer refunds on lost orders.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.


IN STORE LAYBY'S

We welcome layby's in store on all items. If you see an item online you wish to layby, simply call us on (02) 6652 3377 and we can process this for you over the phone, and then ship your item out to you once your layby is completed.

Please read our layby terms and conditions carefully as by placing a layby with us, you agree to these terms and conditions.

Layby Term:

Layby on sale items is a total of two weeks only.

On all other items, layby is available on a four week term and must be paid in full before collection. If you wish to extend your layby term, simply contact us as we are happy to make alternative arrangements.

Deposit:

A 20% non-refundable deposit of the total of the layby amount is required to begin your layby.

Cancellation:

We will attempt to contact you two weeks prior to your layby due date, as a reminder. Failure to make payments or collect layby's by the due date will be treated as a cancellation of the layby by the customer (unless alternative arrangements have been made). In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee the original 20% deposit. Customers will need to return in store, or contact us via phone or email with their original layby details in order to cancel their layby and redeem their refund of anything paid over 20%. 

For further information, please contact us in store on (02) 6652 3377 or  enquiries@nikandshe.com.au


ZIPPAY AND AFTERPAY

Shop now, pay later.

AfterPay
Buy what you want today, pay for it over four equal fortnightly instalments. 
Use your debit or credit card, get approved instantly. Just select AfterPay at the checkout.
 
AfterPay In Store also available.
 
ZipPay
No deposit, no interest and no credit card required. Now you can pay over time with flexible, interest free monthly payments. Just select ZipPaat the checkout.
 
ZipPay In Store also available.