Customer Care


At Nik & She, we are more than happy to accommodate the following return options within 14 days of placing your order with us.

Please note that returns are only accepted for items that are unworn, unwashed, unaltered with all tags still attached and in original condition / original packaging. We also require your original order paper work with your returns form (on the back page) filled out to be eligible for a return.

If you send an item back to us without your completed paperwork, or that has any signs of wear or has been damaged, we reserve the right NOT to accept your return and instead send it back to you with an accompanying explanation. Please be sure to try your new item(s) on while being free of makeup, fake tan, deodorant etc. to avoid disappointment of your item not being accepted due to marks from factors such as this.

Please read our terms carefully before placing your order to avoid disappointment, as by shopping with us, you are agreeing to the following policy.




A credit note for your original order amount (excluding any paid postage) to use at any time within the next 12 months. This will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.


A refund is possible for full priced items only (excluding pay as you go orders). Refunds will be processed via the original method of payment, and will exclude any paid postage plus a $10 admin fee.


If you would like to exchange your item for a different size of piece, please let us know your exchange preference, and we will hold that item until your return is received. Once we have your original purchase and it meets our return standard, we will ship out your exchange and you will receive updated shipping information via email. While return shipping will be at the cost of the customer, we are happy to provide free shipping of your exchanged item back to you.




Sale items cannot be returned for a refund, but can be returned for an exchange or credit note. Items reduced to 50% or more off are final sale and cannot be returned. Please double check your sale items before purchasing to ensure you're aware of it's discount percentage and where this item will fall with our returns policy.


A sale item that is further reduced by a flash sale/promotional event, is not eligible for a refund, store credit or exchange and the sale is final.



Orders placed using Afterpay OR Zippay platform are eligible for a store credit or exchange only. Orders placed using Afterpay or Zippay are not eligible for refund.



To complete your return, please fill out the returns form you received with your order. This will let us know all details of your refund/credit/exchange preferences. Once this has been completed, please mail your return to:


Nik and She

Shop 2, 108 - 110 Harbour Drive

Coffs Harbour

NSW 2450 Australia


We recommend sending your return with registered post and keeping your tracking number just in case. We will not hold any responsibility for missing parcels.



We always do our best to ensure you receive your order in perfect condition, however in the instance that you receive a damaged or faulty item, please email us at with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time).



All orders are sent via express post.

$12 express postage, flat rate for orders under $300

Free express shipping for orders over $300 

Express post duration (estimate only): 1 - 3 business days.



Registered standard shipping.

$25 flat rate for all orders

Australia post duration (estimate only): 5 – 10 business days.



Registered standard shipping.

$29.95 - $34.95 depending on location

Australia post duration (estimate only): 5 - 10 business days 


We aim to have your order dispatched within 24-48 hours of receiving it, excluding weekends. In the instance that your order is unable to be fulfilled due to incorrect inventory levels or items being sold in store simultaneously, you will be contacted by our team for assistance. 

Once your order has been shipped, you will receive an email with tracking details attached. Please note that there may be a lack of updated detailed tracking information along the way, but rest assured that if you have received a Shipping Confirmation notification, your order is in transit and will be with you soon. We suggest providing an address where someone is available between the business hours of 8:30am and 5:30pm (Monday to Friday).

Please note, shipping durations can vary & delivery times are just an estimate. We have no control over and don't take responsibility for delayed arrivals once they have left our store. We will answer questions & provide support where we can, but unfortunately shipping delays are completely out of our hands. 



If your tracking states your order has been delivered to your address but you are unable to find it, please check your surrounding areas for the order to see if the driver might have put it in a safe place where it's not visible from the street.

If you are still unable to locate your package, please get in touch with us and we will lodge an investigation with the courier for you. This will take 1-3 business days to be completed from when you contact us. 

As an Australian seller, we are legally required to repair or replace a product that is defective, but this consumer guarantee does not extend to replacing an item that was posted by us and subsequently lost by Australia Post. Please bare this in mind when ordering online; we do everything in our power for the item to arrive safely to you, but take no responsibility for parcels lost in transit by the couriers.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.