Shipping
AUSTRALIA WIDE SHIPPING
All orders are sent via express post.
$12 express postage, flat rate for orders under $300
Free express shipping for orders over $300
Express post duration (estimate only): 1 - 3 business days.
NEW ZEALAND SHIPPING
Registered standard shipping.
$25 flat rate for all orders
Australia post duration (estimate only): 5 – 10 business days.
INTERNATIONAL SHIPPING
Registered standard shipping.
$29.95 - $34.95 depending on location
Australia post duration (estimate only): 5 - 10 business days
We aim to have your order dispatched within 24-48 hours of receiving it, excluding weekends. In the instance that your order is unable to be fulfilled due to incorrect inventory levels or items being sold in store simultaneously, you will be contacted by our team for assistance.
Once your order has been shipped, you will receive an email with tracking details attached. Please note that there may be a lack of updated detailed tracking information along the way, but rest assured that if you have received a Shipping Confirmation notification, your order is in transit and will be with you soon. We suggest providing an address where someone is available between the business hours of 8:30am and 5:30pm (Monday to Friday).
Please note, shipping durations can vary & delivery times are just an estimate. We have no control over and don't take responsibility for delayed arrivals once they have left our store. We will answer questions & provide support where we can, but unfortunately shipping delays are completely out of our hands.
LOST AND RETURNED TO SENDER PARCELS
If your tracking states your order has been delivered to your address but you are unable to find it, please check your surrounding areas for the order to see if the driver might have put it in a safe place where it's not visible from the street.
If you are still unable to locate your package, please get in touch with us and we will lodge an investigation with the courier for you. This will take 1-3 business days to be completed from when you contact us.
As an Australian seller, we are legally required to repair or replace a product that is defective, but this consumer guarantee does not extend to replacing an item that was posted by us and subsequently lost by Australia Post. Please bare this in mind when ordering online; we do everything in our power for the item to arrive safely to you, but take no responsibility for parcels lost in transit by the couriers.
If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.
